Warranty & Care
How to care for your symbol of love
Warranty
Life happens! Gaia Lab Diamonds has partnered with Jewelers Mutual to make sure your ring is covered. With the JM Care Plan, care and maintenance of your ring is covered to keep it in like-new condition, and protect it against accidental damage. JM Care Plan also offers you coverage beyond a typical manufacturer’s warranty. Pricing depends on length of coverage and the value of your ring. You will have the opportunity to purchase JM Care Plan at checkout.
For more information, please visit Jewelers Mutual’s Care Plan.
With the JM Care Plan, your ring can be covered over a 3-year or lifetime warranty. Coverage includes:
- Broken, bent, or worn prongs
- Ring re-sizing
- Rhodium plating
- Refinishing and polishing
- Loss of stones due to a defective setting
- Cracked or thinning band or shank
- Broken clasps, bracelets or chains
- Replacing cracked or chipped stones
- Broken earring posts
- Pearl restringing
*Exclusions and limitations apply. For specific plan details, refer to Jewelers Mutual’s Terms of Use.
Please contact Jewelers Mutual directly. You may receive a full or partial refund on your coverage according to your Terms and Conditions.
Please proceed to Jewelers Mutual’s Care Plan to begin the process. If for any reason you cannot reach them, you can contact JM Care Plan at +1 (800) 582-4916.
Yes. The 3-year plans are transferable throughout the life of the plan. Simply give the receipt and Terms and Conditions to the new owner.
Lifetime plans are transferable within the first 180 days after purchase. Contact Jewelers Mutual to update the Care Plan record.
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Care Instructions
Caring for your engagement ring from Gaia Lab Diamonds, or any fine jewelry, is essential to maintain its beauty and longevity. Here are some general tips:
- Regular Cleaning: Clean your engagement ring regularly to remove dirt, oils, and residue that can dull its appearance. Use a mild soap (such as dish soap) mixed with warm water and a soft-bristled brush to gently scrub the ring. Rinse it thoroughly afterward and pat dry with a soft cloth.
- Avoid Harsh Chemicals: Remove your ring before using harsh chemicals, such as household cleaners or chlorine bleach, as they can damage the metal and gemstones.
- Store Properly: When you’re not wearing your engagement ring, store it in a soft pouch or jewelry box to prevent scratches and other damage. Consider storing it separately from other jewelry to avoid potential scratching from metal-on-metal contact.
- Regular Inspections: Periodically inspect your ring for any loose stones or signs of damage. If you notice anything unusual, take it to a reputable jeweler for inspection and repair.
- Professional Cleaning and Maintenance: Consider taking your ring to a professional jeweler for a deep cleaning and inspection every six months to a year. They can professionally clean your ring and check for any issues that may need attention.
- Avoid Impact and Pressure: Remove your ring before engaging in activities that could subject it to impact or pressure, such as heavy lifting, sports, or gardening. This will help prevent damage to both the metal and gemstones.
- Avoid Extreme Temperatures: While most fine jewelry can withstand moderate temperature changes, extreme heat or cold can damage certain gemstones and metals. Avoid exposing your ring to excessive heat, such as from direct sunlight or hot tubs, and extreme cold.
- Insurance: Consider insuring your engagement ring to protect it against loss, theft, or damage. Contact your insurance provider to inquire about adding it to your policy or obtaining a separate jewelry insurance policy.
By following these care tips, you can help ensure that your engagement ring from Gaia Lab Diamonds maintains its beauty and brilliance for years to come.
